Building on our roots of customer service innovation, from the first radio dispatch center to the largest private service network in Iran, in 2009 BIG launched its new state of the art central contact center. Using the latest in telecommunication systems, contact center and service metrics, service processes and comprehensive agent and supervisor training programs BIG can now ensure service quality throughout the service cycle. In order to provide service that is one step ahead of the curve, BIG is the first and only company to implement a Toll Free number in Iran.
The new contact center handles over 1,000,000 incoming customer calls alongside our outbound calls including customer satisfaction surveys, and service network quality controls.
Using automated dispatching BIG can now ensure that the customer receives service of the highest quality, from a certified official servicemen, in least amount of time.

BIG provides the following service free of charge through our contact center to customers located throughout Iran:

1.Over the phone consultation on choosing models and purchase
2.Onsite installation consultation requests
3.Onsite purchasing consultation requests
4.Safe and free of charge installation requests
5.Service requests by certified servicemen
6.Training and troubleshooting
7.Suggestions, comments, and feedbacks